1. Overview
Zaika Waterloo ("we", "us", "our") operates this restaurant website, online ordering system, and loyalty rewards program. We are committed to protecting the privacy and security of the personal data of our customers, diners, and online visitors.
This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy standards.
2. Information We Collect
We collect personal information that you provide directly to us when interacting with our website. This includes:
- Contact Information: Your name, email address, phone number, and delivery street address.
- Reservation Details: Number of guests, date/time of booking, special table requests, or dietary/allergen notes.
- Loyalty Program Data: Email address, customer name, accumulated reward points balances, and rewards redemption history.
- Order & Transaction Details: Items purchased, transaction totals, fulfillment instructions, and payment tokens. (Payment card data is encrypted and securely processed by Square API; full card numbers are never stored on our servers).
3. Google OAuth & Third-Party Sign-In
When you use "Sign In with Google" or other third-party identity providers to access your loyalty rewards or expedite checkout, we access limited personal profile information provided by the identity provider:
- Data Accessed: Your verified Google account email address, full name, and profile picture (if applicable).
- Purpose of Use: We strictly use this data to authenticate your identity, create or link your loyalty account, accurately track reward points, and automatically pre-fill your contact details during online checkout and reservations.
- Data Sharing & Selling: We do NOT sell, rent, or transfer your Google user data to third parties, advertisers, data brokers, or external entities.
- No Secondary Use: Google user data is not used for generalized profiling, targeted advertising, or AI training models.
- Revocation & Deletion: You can disconnect our application from your Google account at any time via your Google Account Security Settings. You may also request total deletion of your profile data by emailing tandoorizaikawaterloo@gmail.com.
4. How We Use Your Information
We use personal information solely to provide restaurant operations and customer service:
- To prepare, fulfill, and deliver food pickup and delivery orders.
- To confirm and manage dining room table bookings.
- To calculate and apply loyalty points and checkout reward discounts.
- To transmit automated order confirmations, receipts, and order readiness notifications.
- To send promotional news or seasonal specials only when you have given explicit opt-in consent (you may unsubscribe at any time).
5. Disclosure to Third-Party Service Providers
We only share necessary data with trusted third-party infrastructure providers who assist in operating our services:
- Square (Payment Processing): Tokenized payment authorization and fraud prevention.
- Google Cloud / Maps API: Address autocomplete and distance calculation for delivery boundaries.
- Cloudflare: Secure edge hosting, DDoS protection, and SSL encryption.
6. Cookies and Storage
We use functional cookies and local storage to preserve items in your active shopping cart, maintain secure logged-in customer sessions, and protect against automated bot abuse. We do not use third-party tracking cookies across external websites.
7. Data Retention & Deletion Rights
You have the right under PIPEDA to request access to the personal data we store, request corrections, or request complete account deletion. To request deletion of your account and associated order records, email us at tandoorizaikawaterloo@gmail.com.
Privacy Coordinator Contact
Zaika Waterloo
170 University Ave W, Waterloo, ON
Phone: +1 (519) 555-0123
Email: tandoorizaikawaterloo@gmail.com
Website: https://tandoorizaikawaterloo.ca